Privacy Policy
Last updated: 8/19/2025
1. Introduction
Pristine Bali ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number, mailing address)
- Travel preferences and special requirements
- Emergency contact information
- Dietary restrictions and medical conditions (when relevant to tour safety)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Pages visited and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third-party sources such as social media platforms, payment processors, or travel partners when you interact with us through these channels.
3. How We Use Your Information
3.1 Service Delivery:
- Process and manage your tour bookings
- Provide customer support and respond to inquiries
- Send booking confirmations and tour updates
- Arrange transportation, accommodation, and other tour services
3.2 Communication:
- Send welcome emails and important service announcements
- Provide pre-tour information and safety briefings
- Request feedback and reviews after your tour
- Send marketing communications (with your consent)
3.3 Business Operations:
- Process payments and manage financial transactions
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements
- Improve our services and website functionality
4. Information Sharing and Disclosure
4.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors and financial institutions
- Transportation companies and accommodation providers
- Local tour guides and activity providers
4.2 Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers or others
- Prevent or investigate possible wrongdoing
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security measures include:
- SSL encryption for data transmission
- Secure storage systems with access controls
- Regular security audits and updates
- Employee training on data protection
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of cookies we use:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Your Rights Include:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of how we process your information
- Objection: Object to certain types of processing, including marketing
To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
8. Marketing Communications
With your consent, we may send you marketing communications about our tours, special offers, and travel tips.
You can opt out by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly at hello@pristinebali.com
- Updating your preferences in your account settings
Note that even if you opt out of marketing communications, we may still send you service-related messages about your bookings.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
11. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@pristinebali.com
Phone: +62 123 456 789
Business Hours:
Monday - Friday, 9:00 AM - 5:00 PM (Bali Time)
Saturday - Sunday, 9:00 AM - 12:00 PM (Bali Time)