Refund Policy

More than 48 hours before tour: Full refund (100%)

3 days before tour: 50% refund

Less than 24 hours before tour: No refund

No-show: No refund

3.1 Severe Weather: If we cancel a tour due to severe weather conditions that pose safety risks, you will receive a full refund or the option to reschedule without penalty.

3.2 Light Rain: Tours generally proceed in light rain as it's common in tropical climates. Rain gear will be provided when necessary.

3.3 Customer Choice: If you choose to cancel due to weather that we deem safe for touring, standard cancellation fees apply.

4.1 Medical Documentation: Cancellations due to medical emergencies require proper medical documentation from a licensed healthcare provider.

4.2 Refund Amount: With valid medical documentation, we offer:

• Full refund if cancelled more than 24 hours before the tour
• 50% refund if cancelled less than 24 hours before the tour

4.3 Travel Insurance: We strongly recommend purchasing travel insurance to cover unforeseen medical emergencies and trip cancellations.

5.1 Itinerary Changes: Minor itinerary changes due to local conditions, traffic, or other factors do not qualify for refunds.

5.2 Tour Cancellation by Us: If we cancel your tour due to insufficient bookings, equipment failure, or other operational reasons, you will receive:

• Full refund of all payments made
• Priority booking on alternative dates
• Compensation voucher for future bookings (if applicable)

6.1 Group Size Changes: If your group size decreases, the per-person rate may increase based on our pricing structure.

6.2 Partial Cancellations: Individual cancellations within a group booking follow the standard cancellation policy for the remaining participants.

6.3 Full Group Cancellation: Cancellation of entire group bookings may be subject to additional fees depending on the services already arranged.

7.1 Processing Time: Approved refunds will be processed within 5-10 business days from the date of approval.

7.2 Refund Method: Refunds will be issued to the original payment method used for the booking.

7.3 Currency: Refunds will be issued in the same currency as the original payment.

7.4 Bank Fees: Any bank or credit card processing fees incurred during the refund process may be deducted from the refund amount.